OTRS

We show you which possibilities arise with the use of a service management software.

From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.

Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?

Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.

Asking whether or not the cloud is the best option for you? Consider this.

For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.

Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.

The GDPR has been active since May 2018 and the first large fines have now been imposed.

OTRS AG gave children from Arche Grießheim a day of ice skating.

The differences between Germany and the USA are small, and one sector stands out the most.