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Make the Right Play: Document and Automate Incident Reponses Processes
Posted over 5 years ago by Jens Bothe
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
Make the Right Play: Document and Automate Incident Response Processes
Posted over 5 years ago by Jens Bothe
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
How Digitalization Aids in Boosting Employee Morale
Posted over 5 years ago by Sabine Riedel
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
Tips for dealing with IT security incidents
Posted over 5 years ago by Jens Bothe
OTRS study: The majority of companies report a weekly security incident.
Animal Fun
Posted over 5 years ago by Saskia Stähle-Thamm
OTRS AG helps the animal home Hochtaunus in Oberursel and donates EUR 1,000.00.
The First OTRS Security mini.Con
Posted over 5 years ago by Saskia Stähle-Thamm
All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
“APAC is a very diversified region. Having one game plan could be misleading…”
Posted over 5 years ago by Saskia Stähle-Thamm
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
5 Ways Process Management Reduces Service Desk Stress
Posted over 5 years ago by Francisco Cruz
We show you the advantages of successfully implementing processes in your company.
“My dream is to run a farm on my own one day.”
Posted over 5 years ago by Saskia Stähle-Thamm
Eight answers from our COO Christopher Kuhn.
How to Use Automation to Ease the Stress of Working with Seasonal Employees
Posted over 5 years ago by Christopher Kuhn
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.