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Analyzed 16 days ago. based on code collected over 6 years ago.
Solving 5 Common Work At Home Concerns with OTRS
Posted about 5 years ago by Guest Author
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Slower Customer Experience Adoption in Public Sector Organizations
Posted about 5 years ago by Christopher Kuhn
Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
Change Management Plan – Do You Really Need One?
Posted about 5 years ago by Sabine Riedel
Whether a change management plan makes sense and how it is set up, you can learn here.
Successful CMDB Implementation – a Use Case
Posted about 5 years ago by Guest Author
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
“New Work” – Short-Term Trend or Must Have in 2020?
Posted about 5 years ago by Saskia Stähle-Thamm
What is it about this trend and what are the challenges of New Work?
Score Big Customer Service Results with Personalization
Posted about 5 years ago by Nils Leideck
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
Has the Public Sector Embraced Cloud-based SaaS?
Posted about 5 years ago by Christopher Kuhn
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
CMDB – Organize All Your Business Objects
Posted about 5 years ago by Guest Author
Learn what a CMDB is and for what it can be used.
How public authorities should deal with security risks
Posted about 5 years ago by Jens Bothe
Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
How Digital Transformation Is Impacting the Public Sector
Posted about 5 years ago by Sabine Riedel
About the difficulties of the public sector in implementing the digital transformation.