OTRS

  STORM powered by OTRS Der Mittelpunkt Ihres Cyber Defense Toolsets! Structuring Your Corporate Security Als verlässliches, effizientes und smartes Ticketsystem ist OTRS auch weit über die IT-Branche bekannt. Doch OTRS kann mehr als bloß reines ... [More] Ticketing: Mit seiner Grundfunktionalität einer Helpdesk-Software bietet OTRS die solide Basis für zuverlässiges Security Handling in Unternehmen. Durch jahrelange [Less]

Tech-Talk Connect OTRS with ServiceNow This month, you will find a fresh “how-to article” about a new ServiceNow Connector in the OTRS Blog. With the help of the OTRS Business Solution™ and the ServiceNow API, we’ve connected our Service Management Solution to the ITSM Tool ServiceNow, which allows you to easily exchange tickets and attachments.

August 01, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 22nd patch level release of OTRS 5s. Release Details Release name: OTRS 5s Patch Level 22 Release date: August 01, 2017 Release type: patch level Please note, that from now

  August 01, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 22nd patch level release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

Tech-Talk Connect OTRS with the Cloud Based Support Software Zendesk In the last months’ newsletters, we presented our technical blog posts on how to connect OTRS with the agile incident management solution PagerDuty and the free, web based project management software Redmine. This time, we took a closer look at the cloud based support software

  July 18, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twentieth patch level release of its OTRS Business Solution™ 5s.   Release Details Release name: OTRS Business Solution™ 5s Patch Level 20 Release date: July 18, 2017 Release type:

July 18, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 21st patch level release of OTRS 5s. Release Details Release name: OTRS 5s Patch Level 21 Release date: July 18, 2017 Release type: patch level Please note, that from now

  July 18, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 21st patch level release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

  July 18, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of the module OTRS TimeAccounting 5. Please note, that from now on we will only officially support OTRS 4, OTRS 5 and following versions.

Tech Talk How to Connect OTRS with the Free, Web-Based Project Management Software Redmine The project management software Redmine is used around the world for large-scale projects. With its various functions, it’s used in many project areas, such as ... [More] user and project management, wikis and discussion forums, ticket management and document storage.   This month, [Less]