OTRS

When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.

Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.

Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.

Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.

Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.

Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.

Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.

The implementation of IT Service Management programs makes your service more efficient and cost-effective. Before implementation, you should first deal with the following 5 key questions.

   September 05, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first beta release of OTRS 6.     Release Details Release name: OTRS 6 beta1 Release type: beta Release date: September 05, 2017   What’s New 1. PRODUCTIVITY

  Mehr als nur ein Helpdesk: OTRS als Cyber Security-Lösung! Structuring Your Corporate Security Als verlässliches, effizientes und smartes Ticketsystem ist OTRS auch weit über die IT-Branche bekannt. Doch OTRS kann mehr als bloß reines Ticketing: ... [More] Mit seiner Grundfunktionalität einer Helpdesk-Software bietet OTRS die solide Basis für zuverlässiges Security Handling in Unternehmen. Durch jahrelange Erfahrung unserer Experten [Less]