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OTRS

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  Analyzed 4 months ago

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

1.67M lines of code

18 current contributors

over 4 years since last commit

53 users on Open Hub

Activity Not Available
4.07143
   
2 Reviews
I Use This
Mostly written in Perl
Licenses: AGPL3
Tags callcenter communication crm cti email help helpdesk incident issue issue_tracking itsm management 16 more...

OTRS ITSM

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  Analyzed 4 months ago

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

256K lines of code

4 current contributors

over 4 years since last commit

17 users on Open Hub

Activity Not Available
4.66667
   
0 Reviews
I Use This
Mostly written in Perl
Licenses: AGPL3
Tags analysis bug_tracking callcenter cmdb cms configuration crm cti email enterprise helpdesk impact 20 more...