I Use This!

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Analyzed about 1 month ago. based on code collected 2 months ago.

Project Summary

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

In a Nutshell, Support Incident Tracker...

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has had 3,070 commits made by 15 contributors
representing 119,831 lines of code
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is mostly written in PHP
with a low number of source code comments
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has a well established, mature codebase
maintained by nobody
with stable Y-O-Y commits
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took an estimated 31 years of effort (COCOMO model)
starting with its first commit in February, 2010
ending with its most recent commit almost 8 years ago

Quick Reference

Project Links:

Homepage
Download
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Code Locations:

https://github.com/sitracker/sit...

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Managers:

Become the first manager for Support Incident Tracker

Licenses

GNU General Public License v2.0 or later

Permitted

Commercial Use

Modify

Distribute

Place Warranty

Forbidden

Sub-License

Hold Liable

Required

Distribute Original

Disclose Source

Include Copyright

State Changes

Include License

These details are provided for information only. No information here is legal advice and should not be used as such.

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Project Security

Vulnerabilities per Version ( last 10 releases )

Project Vulnerability Report

Security Confidence Index

Poor security track-record

Favorable security track-record

Vulnerability Exposure Index

Many reported vulnerabilities

Few reported vulnerabilities

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Did You Know...

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