Forums : Feedback Forum
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Enlistments failures
In the last few weeks I've been seeing lots of projects with a failure in their enlistments and the note: We are already aware of the problem, and you do not need to take any specific action.
, but a week later the failure is still there.
Are you really aware of the problem or do we have to inform you?
Hi Jonan,
We are aware of these and they will be restarted or investigated at some point.
But if there's a project that failed and you're anxious for whatever reason to see the report, feel free to request that its investigated and if we're able to, we'll bump the priority with which we investigate it.
Hi Jonan,
Let me add some brutal honesty to Andy's answer.
Job failures are relatively common, but usually have trivial causes. Well-known failures of these types are automatically rescheduled, usually within 24 hours. The note on the enlistment page is to primarily there to prevent lots of email about these types of temporary problems.
However, if your failure is of the more interesting
and permanent variety, it might take a long time before someone manually inspects your project to determine the problem. If we are very busy or if our servers are very backed up with other downloads, it might take several weeks before the problem is investigated.
In this case, a simple post in the forums is enough to get our attention, and we can usually sort it out very quickly. I'd say that if 48 hours goes by without any change, let us know.
Perhaps the notice needs revising. Ohloh has grown a lot, our volume is much higher, and our procedures have changed somewhat over the last year.
